Return & Refund Policy

Last Updated: October 22, 2026

Welcome to jqsza.shop, operated by PINK FRISØRSALONG AS, a company registered in Norway under registration number 989 790 234.

We are committed to providing a transparent and fair shopping experience for customers in Germany and Austria.

This Return & Refund Policy explains your statutory right of withdrawal, return procedures, refund arrangements, and your rights concerning damaged, defective, or incorrect products.

Nothing in this policy excludes or limits your mandatory rights under applicable European or national consumer protection laws.

1. Statutory 14-Day Right of Withdrawal

If you are a consumer residing in Germany or Austria, you generally have the right to withdraw from an eligible distance purchase within 14 calendar days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, physically receive the goods.

For orders containing multiple items delivered separately, the withdrawal period generally begins when you receive the final item.

To exercise your right of withdrawal, you must inform us of your decision through a clear statement before the withdrawal period expires.

You may contact us at:

Email: support@jqsza.shop

Telephone: +47 56 33 08 58

You do not need to provide a reason for exercising your statutory right of withdrawal.

2. How to Request a Return

To request a return, please contact our customer support team.

Email: support@jqsza.shop

Please provide the following information where available:

• Your order number

• Your full name

• Your contact email address

• The product you wish to return

• Your reason for return, if you wish to provide one

For defective, damaged, or incorrect products, photographs may help us resolve the issue more quickly.

We will provide appropriate return instructions and the applicable return address.

Please do not send products to our registered business address unless we have confirmed that it is an authorized return location.

Your statutory right of withdrawal does not depend on obtaining our prior approval.

3. Return Timeframe

After informing us of your decision to withdraw, you must send the goods back without undue delay and no later than 14 calendar days from the date on which you communicated your withdrawal.

The deadline is met if you dispatch the goods before the 14-day return period expires.

Please retain proof of dispatch until your return has been completed.

4. Product Condition and Handling

Customers may inspect and handle goods to the extent necessary to establish their nature, characteristics, and functioning, as they would normally be permitted to do in a physical retail store.

You may be responsible for any diminished value resulting from handling beyond what is necessary for that purpose, where permitted by applicable law.

Original packaging is recommended where available, but the absence of original packaging does not automatically invalidate a statutory withdrawal.

Products should be packaged appropriately to reduce the risk of damage during return transportation.

5. Return Shipping Costs

For products that are defective, damaged, incorrect, or otherwise non-conforming, PINK FRISØRSALONG AS will bear the necessary return shipping costs where required by applicable law.

For returns made solely because a customer changes their mind under the statutory 14-day right of withdrawal, the allocation of direct return shipping costs must be clearly communicated to the customer before the purchase is completed.

The applicable return shipping arrangements will be provided in accordance with the information disclosed at the time of purchase and mandatory consumer protection laws.

Customers will not be charged undisclosed return shipping fees.

6. Refund Eligibility

Eligible refunds may be issued for:

• Valid statutory withdrawals

• Orders cancelled before dispatch where applicable

• Products that are defective or non-conforming

• Incorrect products

• Products lost before the risk of loss legally passes to the customer

• Other circumstances where a refund is required by applicable law

We will review refund requests fairly and in accordance with applicable consumer protection laws.

7. Refund Processing Time

For a valid statutory withdrawal, we will reimburse the payments received from you without undue delay and no later than 14 calendar days after being informed of your decision to withdraw.

Where legally permitted, we may withhold reimbursement until we have received the returned goods or you have provided evidence of having sent them back, whichever occurs first.

Refunds will not be subject to additional reimbursement fees.

8. Refund Method for Cash on Delivery Orders

jqsza.shop accepts Cash on Delivery (COD) as its payment method.

Because COD payments are collected upon delivery, refunds may require a reimbursement arrangement separate from the original collection process.

We will communicate with the customer to arrange an appropriate refund method in accordance with applicable law.

Where an alternative refund method requires the customer's express agreement, we will obtain that agreement.

Customers will not incur additional fees as a result of the reimbursement.

We will request only the payment information reasonably necessary to process an approved refund securely.

9. Original Shipping Costs

We provide FREE STANDARD SHIPPING for orders delivered to Germany and Austria.

Because no standard shipping fee is charged, there is ordinarily no standard outbound shipping charge to reimburse.

If any additional delivery service is separately selected and paid for, reimbursement of delivery charges will be handled in accordance with applicable consumer protection laws.

10. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as reasonably possible.

Email: support@jqsza.shop

Please provide your order number, a description of the issue, and photographs where available.

Depending on the circumstances and applicable law, you may be entitled to:

• Repair

• Replacement

• Price reduction

• Refund or contract termination

Where legally required, these remedies will be provided without costs to the customer.

Statutory rights relating to defective or non-conforming goods are separate from the 14-day right of withdrawal and are not limited to that period.

11. Exceptions to the Right of Withdrawal

Certain products may be excluded from the statutory right of withdrawal where an exception under applicable law applies.

Examples may include:

• Goods made to the consumer's specifications or clearly personalized

• Sealed goods that are unsuitable for return for health protection or hygiene reasons, once unsealed after delivery

• Goods that are liable to deteriorate or expire rapidly

• Other goods or services covered by applicable statutory exceptions

Any applicable exception will be assessed in accordance with the relevant law.

These exceptions do not remove statutory remedies for defective or non-conforming products.

12. Order Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

Email: support@jqsza.shop

We will attempt to process cancellation requests before shipment.

If an order has already been dispatched, you may still exercise applicable statutory withdrawal rights.

13. Exchanges

If you wish to exchange a product, please contact our customer support team.

Email: support@jqsza.shop

Exchange availability may depend on product stock and the circumstances of the request.

Where a product is defective or non-conforming, statutory rights to repair or replacement remain unaffected.

14. Model Withdrawal Form

You may use the following form to exercise your statutory right of withdrawal, although its use is not mandatory.

To: PINK FRISØRSALONG AS
Email: support@jqsza.shop

I hereby give notice that I withdraw from my contract of sale for the following goods:

Product(s): __________________________

Order Number: ______________________

Ordered On: _________________________

Received On: ________________________

Consumer Name: _____________________

Consumer Address: ___________________

Date: _______________________________

Signature: __________________________
(Only required if submitted on paper.)

15. Contact Information

For return requests, refund inquiries, or questions about your consumer rights, please contact:

Store Name: jqsza.shop

Legal Business Name: PINK FRISØRSALONG AS

Company Registration Number: 989 790 234

Legal Form: Aksjeselskap (AS) – Norwegian Private Limited Company

Registered Business Address:
Bildøyvegen 11A
5353
Norway

Website: https://jqsza.shop

Customer Service Email: support@jqsza.shop

Telephone: +47 56 33 08 58

Please contact customer support before sending returned products so that we can provide the appropriate return instructions.

16. Changes to This Policy

We may update this Return & Refund Policy to reflect changes in our business operations or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

Changes will not retroactively reduce statutory rights arising under existing purchase contracts.

Thank you for shopping at jqsza.shop.